StreamVerse Privacy Policy

Introduction

Welcome to StreamVerse! This Privacy Policy describes how Stellar Entertainment Group (hereinafter "StreamVerse," "we," "us," or "our"), located at 12 Krylova Street, St. Petersburg, Russia, 190000, collects, uses, and protects your personal information when you use our streaming service. This policy applies to all users of StreamVerse, including those who access our services through our website, mobile applications, and other platforms. We are committed to protecting your privacy and ensuring the security of your personal information. By using StreamVerse, you agree to the terms outlined in this Privacy Policy.

Data Collection

We collect various types of information to provide and improve our services. This includes:

• Personal Information: This includes your name, email address, phone number, and billing information, which you provide when you create an account or subscribe to our services. We need this information to manage your account, process payments, and communicate with you about your subscription.
• Usage Data: We collect data about how you use StreamVerse, such as the shows you watch, the time you spend watching them, your search queries, and your interactions with our platform. This information helps us personalize your viewing experience, recommend content, and improve our services.
• Device Information: We collect information about the devices you use to access StreamVerse, including the device type, operating system, IP address, and unique device identifiers. This data helps us optimize our platform for different devices and troubleshoot technical issues.
• Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior on our website. This includes your preferences, login information, and browsing history. Cookies help us remember your settings, personalize your experience, and analyze website traffic.
• Location Data: With your consent, we may collect your location data to provide location-based recommendations and features. This could involve suggesting shows that are popular in your region or displaying nearby streaming events.

Data Usage

We use the collected data for various purposes, including:

• Providing and Improving Services: We use your information to deliver the StreamVerse service, personalize your viewing experience, recommend content, and improve our platform's performance and features.
• Account Management: We use your personal information to manage your account, process payments, and communicate with you about your subscription, including renewals and billing issues.
• Customer Support: We use your information to respond to your inquiries, troubleshoot technical issues, and provide customer support.
• Marketing and Promotions: With your consent, we may use your information to send you promotional emails, newsletters, and special offers about StreamVerse and related products or services. You can opt out of these communications at any time.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes. This includes responding to legal requests, enforcing our terms of service, and protecting our rights and interests.
• Analytics and Research: We use aggregated and anonymized data for analytics and research purposes to understand how users interact with StreamVerse and improve our services.

Data Security

We take data security seriously and implement a variety of measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect your sensitive information during transmission and storage. This includes encrypting your login credentials and payment information.
• Access Controls: We restrict access to your personal information to authorized personnel only. Our employees are trained on data security best practices and are required to comply with our internal policies.
• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities in our systems. We also engage third-party security experts to assess our security measures and provide recommendations for improvement.
• Firewalls and Intrusion Detection Systems: We use firewalls and intrusion detection systems to protect our networks from unauthorized access and malicious attacks.
• Data Breach Response Plan: We have a data breach response plan in place to address any security incidents promptly and effectively. This includes notifying affected users and relevant authorities as required by law.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your data.

User Rights

You have certain rights regarding your personal information, including:

1. Access: You have the right to access the personal information we hold about you. You can request a copy of your data by contacting us at [email protected].
2. Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you. You can update your information through your account settings or by contacting us.
3. Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions under applicable law. We may retain certain information for legal or legitimate business purposes.
4. Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing. You can opt out of marketing communications at any time by following the instructions in our emails or by contacting us.
5. Restriction: You have the right to restrict the processing of your personal information in certain circumstances, such as when you dispute the accuracy of your data.
6. Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
7. Withdrawal of Consent: If we process your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise your rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Cookie Policy

StreamVerse uses cookies and similar technologies to enhance your browsing experience and personalize our services. By using our website, you consent to our use of cookies in accordance with this policy.

What are cookies?

Cookies are small text files that are stored on your device when you visit a website. They are used to remember your preferences, track your browsing behavior, and provide a more personalized experience.

How we use cookies:

• Essential Cookies: These cookies are necessary for the operation of our website and enable you to access certain features, such as logging into your account and processing payments.
• Performance Cookies: These cookies collect information about how you use our website, such as the pages you visit and the links you click. This information helps us improve our website's performance and user experience.
• Functional Cookies: These cookies enable our website to remember your preferences, such as your language settings and font size. They also allow us to provide enhanced features, such as personalized recommendations.
• Advertising Cookies: These cookies are used to deliver targeted advertising based on your interests and browsing behavior. They may be placed by us or by third-party advertising partners.

Managing cookies:

You can manage your cookie preferences through your browser settings. You can choose to block all cookies, accept only certain types of cookies, or delete cookies that have already been stored on your device. Please note that blocking or deleting cookies may affect your browsing experience and prevent you from accessing certain features of our website. For more information about managing cookies, please visit our Cookies Policy page.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and sending you an email or notification through our platform. Your continued use of StreamVerse after the effective date of the revised policy constitutes your acceptance of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

StreamVerse Support Team
Stellar Entertainment Group
12 Krylova Street
St. Petersburg, Russia, 190000
Email: [email protected]
Phone: +7 772 169 0196

We are committed to addressing your concerns and resolving any issues you may have regarding your privacy.